Delivery Terms

Shipping Information

CEL delivers all orders worldwide using trusted logistics partners such as DHL and FedEx. Our standard delivery time is typically 3 to 10 business days, depending on the destination country and local processing conditions.

We ensure that every shipment is carefully prepared with all required documentation to reduce customs delays, border issues, or additional clearance problems. However, please note that customs regulations vary by country. Any import duties, taxes, or local charges applied by customs authorities are the responsibility of the customer.

Customs and Import Responsibility

While we handle proper export documentation for smooth shipping, international orders may still be subject to local import taxes or duties. These charges are not included in the product price or shipping fee. Customers are responsible for paying any applicable customs fees required by their local authorities.

Return and Refund Policy

If you wish to return a product, you must first contact our support team at support@cel-automotive.com. After approval, our team will provide a return authorization and shipping label.

Returns are only accepted if the product is:

• Unused and in original condition
• Returned in original packaging
• Sent back within 30 days of delivery

Once we receive and inspect the returned item, the refund process will begin. Refunds cover the product value only. Shipping costs and return handling fees will be deducted from the total refund amount.

Refund processing may take up to 14 business days after inspection is completed.

Important Return Conditions

To ensure smooth processing, the following must be included with every return:

• Return authorization number
• Full name and contact details
• Original order confirmation
• Properly packed item in original packaging
• Required shipping labels and documents

Returns without proper authorization or missing documents may be delayed or rejected.

Non-Accepted Returns

We do not accept packages sent without prior approval or without an official return label issued by our support team. Unauthorized returns will not be processed.

If a package is lost in transit and no tracking proof is provided, the responsibility lies with the sender.

Customer Responsibility

It is the customer’s responsibility to ensure accurate return information and proper shipment handling. Incomplete or incorrect return submissions may result in delays or rejection.