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Returns & Warranty
Car Electronics Lab · Updated 8 September 2026
30-day returns
You may notify us that you wish to cancel your purchase within 30 calendar days after delivery. Email us with your order number and a clear statement that you wish to withdraw. No reason is required. This policy extends the usual 14-day statutory withdrawal period for eligible EU consumer distance purchases; mandatory consumer rights remain unaffected.
Returning your item
Send the goods back within 30 calendar days after your cancellation notice. Contact us for the correct return address and packing instructions. An authorisation number or our own shipping label is not a condition for exercising your statutory withdrawal right.
You pay the direct return shipping cost for a change-of-mind return. There is no restocking or administration fee. For a faulty, damaged or incorrectly supplied item, contact us so we can arrange the applicable remedy and necessary return shipping at our expense.
Pack the module, cables and supplied accessories securely. Original packaging is helpful but is not a condition of statutory withdrawal. You may inspect the product as you would in a shop. A deduction may apply only for loss of value caused by handling beyond what is necessary to establish its nature, characteristics and functioning. Keep proof of return.
Refunds
For cancellation of the whole order, we refund the product price and the cost of our least expensive standard outbound delivery option. Extra charges for a more expensive delivery option chosen by you are not refunded. For partial returns, contact us for the applicable delivery adjustment.
We refund without undue delay and within 14 calendar days of your cancellation notice. We may withhold the refund until we receive the goods or evidence that you sent them back, whichever occurs first. Refunds use the original payment method unless otherwise agreed, without a refund fee.
Cancellation message
Email support@carelectronicslab.com with: “I wish to cancel my purchase”, your name, order number, the item(s), delivery date and contact details. Do not send card information.
Faults and complaints
A defect claim is separate from a change-of-mind return. See our warranty and statutory rights. Nothing in these conditions limits rights that cannot lawfully be excluded.
Contact: support@carelectronicslab.com
WhatsApp · Telegram · +370 699 45582
Warranty & Consumer Rights
Statutory rights for EU consumers
For new goods sold to EU consumers, the seller is responsible for lack of conformity under the applicable law, including a minimum two-year legal guarantee from delivery. These rights are free of charge and apply independently of any commercial warranty. Longer or more favourable mandatory local rights remain available.
Depending on the circumstances and applicable law, remedies include repair or replacement and, where the legal conditions are met, a price reduction or termination and refund. Necessary costs of a valid statutory remedy, including postage, labour and materials, are not charged to the consumer.
12-month CEL commercial warranty
In addition to mandatory rights, CEL provides a 12-month commercial warranty from delivery for defects in materials and workmanship in the supplied module during its intended use. Contact CEL with proof of purchase and a description of the issue. We will assess the defect and arrange repair or replacement; if neither is feasible, we will offer a refund for the affected product. Necessary return shipping for a valid claim is covered.
This additional warranty does not cover normal wear or damage caused by an incompatible connection, incorrect installation, liquid ingress, physical damage, unauthorised modification or use outside the supplied instructions. These exclusions apply to damage caused by those circumstances and do not remove statutory rights for an unrelated defect.
Request help
Email your order number, vehicle make/model/year, module version, symptoms and relevant photographs. Do not keep operating the vehicle with an unexpected fault. We will provide the correct return address if assessment is needed. See the support checklist.
The commercial warranty supplements consumer protection; it is not a limitation of the seller’s statutory responsibility. For customers outside the EU, mandatory local rights also remain unaffected.
Contact: support@carelectronicslab.com
WhatsApp · Telegram · +370 699 45582